Patient and Public Engagement
Other than the duty set by government there are compelling reasons why the CCG communicate and engages local communities:
To ensure patients and the public have accurate information about what HMR CCG is planning, and how it will affect them as well as information about the range of services available and how to access them.
To ensure higher quality cost effective services. When the CCG and council commission services based on accurate awareness of community need they can be more confident they will be used fully.
Involvement enables the collection of patient intelligence to inform commissioning, therefore engagement and dialogue must be embedded in commissioning processes. Commissioning and engagement mesh together so that patient intelligence can be fed into all stages of the design, commissioning and review process.
By involving patients, and communicating effectively with them about the design, development and commissioning of services their unique insight and experience can ensure that commissioned services are based on these values, thus putting patients at the heart of care.
Demographic monitoring of tells us which local communities have been represented through communication and engagement. Through such monitoring we can assess if certain communities (particularly those with protected characteristics) have been under represented and take action accordingly.
Contact our engagement lead
If you wish to be involved in the work of the CCG in whatever capacity, or need support to contact the CCG, please contact Phil Burton, Engagement Lead using the contact details below:
Phil Burton, Engagement Lead, firstname.lastname@example.org, 01706 664211
There are a range of choices that patients should expect to be offered in the NHS services they use.
As a CCG we have a duty to enable patients to make choices, and to promote their involvement in decisions.
Further information about patient choice is available via the following resources:
Working with Healthwatch Rochdale
Healthwatch Rochdale is the independent consumer champion for Rochdale residents who use health and social care services.
Their mission is to be the independent voice of local people in challenging and influencing health and social care provision in the Rochdale borough.
They help and support local patients and communities to get the best out of local health and social care services to create a better system. They work to ensure service user views about services are represented both locally and nationally and focus on local patient experience to influence the delivery and design of local services.
The CCG works in close partnership with Healthwatch Rochdale, they meet regularly to share information, update on new services or service changes and discuss access to health and social care within the Rochdale locality.
To find out more about Healthwatch visit their website: https://healthwatchrochdale.org.uk/
Would you like to engage?
HMR CCG is keen to ensure that anyone who wishes to engage with the CCG about the commissioning of services are supported to do so.
HMR CCG Reports and Strategies
Annual Engagement Reports
The CCG’s Annual Engagement Reports for 2016/17, 2017/18 and 2018/19 are available here
Each report covers:
- Introduction – a brief introduction to the report.
- Governance and Assurance – the background the CCG and its governance.
- Patient and Public Engagement – The legal requirement to engage. And key principles
- Patient and Public Engagement Committee – the membership and purpose of the Patient and Public Engagement Committee
- Examples of the impact of engagement – some examples of engagement making a difference.
- Patient Involvement in Commissioning – how patients have been involved in commissioning.
- Reaching diverse, potentially excluded and disadvantaged groups – The range of different communities the CCG has engaged with in the last year giving as many of our diverse communities as possible a voice.
- Working with our partners. – How the CCG has worked with partners to deliver public patient engagement
- How partners have influenced engagement activity, service and development. – A summary of how some of our partners have influenced the way the CCG has engaged with communities.
- Keeping patients and the public informed about engagement. – How the CCG ensures as many local people as possible know what we are doing and how they can get involved.
- Evaluating Engagement and looking Forward – examining what has worked well, what could improve and what is planned for the future.
Communications and Engagement Strategy
The CCG’s Communications & Engagement Strategies for 2014/17 and 2018/20 are available here
- Analyse and Plan
- Design and Improve
- Monitor and learn
For each of these areas the strategy will pose three questions for HMR CCG:
- Where are we now?
- Where do we want to be?
- How will we get there?
This summary is based on the model developed by In-health Associates and focusses on three areas:
Rochdale And District Disability Action Group (RADDAG) Engagement Report pdf 1.0 MB
HMR CCG commissioned RADDAG to deliver a series of engagement activities with people from within the Rochdale borough, to gather their experiences of local health care services and to encourage them to volunteer with or get involved with HMR CCG. This took place over a period of 6 months starting in May 2017.
Rochdale and District Mind Engage Project Report: Breaking barriers and improving access to healthcare services for new & emerging communities pdf 4.5 MB
HMR CCG commissioned Rochdale and District Mind to work with new and emerging communities, in particular refugees and asylum seekers, to raise awareness and promote access to health services.
Engage Project 2 Evaluation report pdf 3.3 MB
Improving access to healthcare and well-being support services for refugees and asylum seekers.
What we have learned
Patients, the public and partner agencies give us views and feedback about health and social care services and issues important to them. Where necessary the information is either provided anonymously or we use pseudonyms so that we can ensure the confidentiality of the individuals who gave us the information.
The information takes many forms and ranges from notes from engagement workshops to reports from partner organisations. In these examples of source documents that are considered by the CCG, the content has not been amended in any way so that what is seen is the way in which the contributor intended it to be.
Examples of these source documents are available here (go through to the below sentence and doc)
This feedback document is an example from a Locality Transformation workshop and it focussed on key local themes, where gaps are identified and actions are to be taken.
These example source documents relay the stories of patients at our provider trusts.
These source feedback documents contain notes taken from engagement workshops about local healthcare transformation and are included as recorded
Case Study – Engagement project surrounding the siting of diabetic retinopathy services
This project report describes the process for engagement, the feedback of which was considered by HMR CCG in its decision making.
Case Study – engagement of young people
The following feedback documents show outcomes of important work carried out as part of the engagement with young people in the borough, as part of a co-design on the wellbeing element of the young person mental health and wellbeing service.
HMR CCG uses a variety of ways to engage with different elements of the community. The HMR team has used tried and tested and new methods in order to obtain relevant feedback. An engagement toolkit pdf 0.8 MB , offers colleagues the option of various methods.
The following 2 documents are examples of the “pants and tops” method of recording public / patient views, where pants cut out pants are used for negative views and cut out tops for positive views. These can then be displayed on a washing line.
Transforming Local Healthcare Services
As part of transformation of health and social care in the Rochdale borough, HMR CCG has been working with the public and patients to identify the key changes needed to improve services locally. This culminated in key transformation themes to target improvement and deliver better services for local people.
HMR CCG produced a series of 7 minute briefs describing the drivers and projected investments to deliver that local change. The briefs cover the following themes: prevention, access, neighbourhoods, primary care, planned care, urgent care, mental health and the family services model.
The 7 Minute briefs have been produced in print in English, Urdu, Bangla here and in spoken word.
The 7 Minute Briefs are also available in additional formats if needed. Please contact Phil Burton, Engagement Lead using the contact details below:
Phil Burton, Engagement Lead, email@example.com, 01706 652151
Examples of surveys used to gather views
The CCG uses surveys to practically measure the views of patients and the public on some key areas of importance and debate. The subjects are wide ranging. In each case a PDF of the survey questionnaire and the survey results have been included. The results have not been edited in any way and are the top line analysis of responses. In each case the beginning of the questionnaire briefly explains the reason for its use.
Urgent Care survey
Changes to the walk in centre at Middleton
Changes at Birtle View Medical Centre
Changes to GP services offering seven day access
Changes to prescribing
Changes to IVF policy
Measuring the impact of our engagement
Measuring the impact of our engagement work
Often measuring the impact of patient and public engagement can be problematic because it is hard to be sure that a set of actions or circumstances are a direct result of our engagement work.
However we’re confident that these important case studies which are examples of our engagement work, have led to significant benefits for the communities involved, read them here pdf 0.3 MB
Our programme of engagement work
We have a wide ranging annual work programme pdf 0.8 MB of engagement and involvement with patients, the public and stakeholders in the borough. The work programme outlines the scope of each project, how the project relates to our key objectives and details how the practicalities will be managed.